Frequently asked questions

How can we help you?

We deliver across the country to over 18000 Pin codes. These deliveries are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time.

The general delivery timeline is 7 to 9 business days (metro cities) and 10 to 15 business days (non metro cities) depending on the delivery address pin code.

Deliveries are made through third party courier companies. All deliverable pin codes are pre populated in the backend.
Serviceable pincode (area) can be checked on the checkout page of https://gilmoreoak.com .
In case the pincode (area) you live in is not a part of the serviceable list, a reply message will be initiated to you for the same.

The following modes of payments are available:

  • Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
  • Visa Debit cards
  • Netbanking/Direct Debit payments from select banks in India.
  • Bank transfer
  • Choose from the available online channels such as PayPal.

Elbon International team takes care of everything of Gilmore Oak. They manufacture & assemble all articles in India by themselves.

No there is no charge for delivery. Delivery is inclusive of the product price for all orders across the country.

 

We use 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.

 

To know the terms of the warranty, kindly visit the link given below:
Gilmore Oak Warranty details

Once products are delivered to you as per the original order, there is no refund or exchange possible unless return request is made from one hour of placing the order.

In case there is a manufacturing defect, then the product can be exchanged. In case of a manufacturing defect, please contact info@elboninternational.com

All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

1) You will receive an order confirmation on Email on the registered email address
2) As soon as the order is shipped you will receive another email with the tracking details.
You can also log into your account and view the shipping details

We don’t accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of the company Gilmore Oak.

You can write into info@elboninternational.com for all bulk orders, we will assist you with quotes and information based on the emails.

Payments are accepted through certified third party payment gateways. Currently all Visa and Master Credit cards will be accepted.

Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.

 

Material used in all our articles range from different types of Genuine leather / Fabric / Canvas / Vegan Leather / Neoprene / etc.

Vegan leather is a synthetic material which does not use any animal skin. It is artificially manufactured and does not harm any animals in the process. You can read more about vegan leather on Peta Website.