FAQs

Where all does Gilmore Oak deliver?
We deliver across the country to over 18000 Pin codes. These deliveries are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time.

What is the delivery timeline of my order?
The general delivery timeline is 7 to 9 business days (metro cities) and 10 to 15 business days (non metro cities) depending on the delivery address pin code.

How will I know whether I can get delivery in the areas that I live?
Deliveries are made through third party courier companies. All deliverable pin codes are pre populated in the backend.
Serviceable pincode (area) can be checked on the checkout page of http://www.gilmoreoak.com .
In case the pincode (area) you live in is not a part of the serviceable list, a reply message will be initiated to you for the same.

What are the payment options that I can avail of while placing an order?
The following modes of payments are available

  • Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
  • Visa Debit cards
  • Netbanking/Direct Debit payments from select banks in India.
  • Bank transfer
  • Choose from the available online channels such as PayPal.

What is Elbon International and what is their relationship with Gilmore Oak?
Elbon International team takes care of everything of Gilmore Oak. They manufacture & assemble all articles in India by themselves.

Is there a charge for delivery?
No there is no charge for delivery. Delivery is inclusive of the product price for all orders across the country.

What if I'm not home to receive my order?
We use 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.

What are the terms of the warranty available on my product?
To know the terms of the warranty, kindly visit the link given below:
Gilmore Oak Warranty details 

What is your exchange policy?
Once products are delivered to you as per the original order, there is no refund or exchange possible. In case there is a manufacturing defect, then the product can be exchanged. In case of a manufacturing defect, please contact info@elboninternational.com

What if products ordered by me are out of stock?
All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

How do I track my order once it is placed?
Step 1: You will receive an order confirmation on Email on the registered email address 
Step 2: As soon as the order is shipped you will receive another email with the tracking details.
You can also log into your account and view the shipping details.

Can I change my order once it has been placed?
We don’t accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of the company Gilmore Oak.

I want to Place bulk orders or need some specific products, whom do I contact?
You can write into info@elboninternational.com for all bulk orders, we will assist you with quotes and information based on the emails.

Which credit/ debit cards does Gilmore Oak support?
Payments are accepted through certified third party payment gateways. Currently all Visa and Master Credit cards will be accepted.

How do I know that my credit/ debit card payment is safe?
Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.

What material is our products made of?

Material used in all our articles range from different types of Genuine leather / Fabric / Canvas / Vegan Leather / Neoprene / etc.

What is Vegan leather?

Vegan leather is a synthetic material which does not use any animal skin. It is artificially manufactured and does not harm any animals in the process. You can read more about vegan leather on Peta Website.

 

We hope these FAQs help you while taking a purchase decision. In case of any further questions or if you have any suggestions on more questions that we should answer here, please drop us an email on info@elboninternational.com

 

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