RETURNS
We’re sorry to hear that you weren’t completely satisfied with your purchase. At Gilmore Oak, we strive to deliver products that match the highest standards of quality, style, and functionality. However, if something isn’t right, we’re here to help make the return process as smooth and hassle-free as possible.
Customers may initiate a return request within Seven (7) days from the date of delivery, whether the product is unsatisfactory, incorrectly ordered, received damaged, or delivered with an issue. All return requests are subject to review and approval by Gilmore Oak before processing.
RETURN ELIGIBILITY
To be eligible for a return:
- The product must be unused, unworn, and in its original condition
- All original tags, labels, and zip tags must remain attached
- The product must be free from stains, scratches, perfume smell, damage, or signs of usage
- Original packaging damage is acceptable
- Return requests must be initiated within Seven (7) days from the date of delivery
Please note that removal of the zip tag will make the product ineligible for return or exchange.
RETURN REQUEST PROCESS
To initiate a return request, customers must use the “Initiate Return” feature available on the website.
Customers will be required to provide:
- Order ID
- Reason for return
- Relevant images/videos of the product
All return requests are manually reviewed by Gilmore Oak before approval.
For claims related to:
- Damaged products
- Missing items
- Wrong product delivered
an unboxing video is mandatory for claim verification. Claims submitted without a valid unboxing video may not be eligible for approval.
For any assistance, please visit our Contact Page.
Support Hours:
Mon – Sat | 10:00 AM – 6:00 PM
REVERSE PICKUP & SELF-SHIPPING
Gilmore Oak offers reverse pickup service across eligible pincodes in India.
In cases where reverse pickup service is unavailable, customers may be requested to self-ship the product after coordinating with our support team.
Return shipping charges are to be borne by the customer unless:
- The product was received damaged
- The wrong product was delivered
- The product has a verified manufacturing defect
In such cases, shipping charges will be fully borne by Gilmore Oak.
If reverse pickup fails multiple times due to customer unavailability, incorrect address details, or failed coordination, the customer may be requested to self-ship the product.
Self-shipping instructions and return address details will be shared by our support team after return approval.
INSPECTION & APPROVAL
Once the returned product is received, it will undergo a quality inspection process which may take up to Two (2) working days.
If the returned product does not pass inspection, Gilmore Oak reserves the right to decline the refund or exchange request.
Products returned in used, damaged, altered, or non-original condition may not qualify for refund or exchange approval.
REFUNDS
Once the returned product passes inspection, refunds will be processed to the original payment method used during purchase.
Please allow up to 10 business days after inspection for the refund to reflect.
Shipping charges are non-refundable unless the return is due to:
- Damaged product
- Wrong product delivery
- Verified manufacturing defect
Please note that Cash on Delivery (COD) orders are currently not available on our website.
EXCHANGES
Gilmore Oak currently offers exchanges only in cases of verified defective or damaged products.
Exchange requests:
- Are limited to One (1) exchange per order
- Are subject to product inspection and approval
- Will only be processed for the same product
In case of approved defect exchanges, pickup and replacement shipping charges will be fully borne by Gilmore Oak.
DAMAGED, WRONG, OR MISSING PRODUCTS
If you receive:
- A damaged product
- A wrong item
- Missing accessories/items
please report the issue within 2–3 days of delivery via the Contact Page.
A clear unboxing video is mandatory for all such claims.
Claims submitted without an unboxing video may not be eligible for approval.
If the package appears tampered with, torn, opened, or severely damaged at the time of delivery, customers are advised to refuse delivery immediately.
CANCELLATION POLICY
Orders cannot be cancelled once placed.
We kindly request customers to carefully review their order details, shipping information, and product selection before completing the purchase.
DELIVERY & FAILED DELIVERY ATTEMPTS
Customers are responsible for providing accurate shipping details at the time of placing the order.
If an order is returned due to:
- Incorrect address provided by the customer
- Customer unavailable during delivery attempts
- Failure to accept delivery
additional re-shipping charges may apply for re-delivery of the order.
MANUFACTURING WARRANTY
Selected Gilmore Oak products come with a manufacturing warranty ranging from 6 to 12 months.
Warranty duration may vary depending on the product category and will be mentioned on the respective product page.
Warranty claims are subject to inspection and approval by Gilmore Oak.
For warranty-related assistance, customers may contact us through our Contact Page with relevant order details and product images/videos.
CONTACT US
For any questions regarding returns, refunds, exchanges, or warranty claims, please visit our Contact Page.
Support Hours:
Mon – Sat | 10:00 AM – 6:00 PM
